Pioneer was first conceived in the service of health, so it makes sense that
the element of service infuses everything we do.
We serve patients and customers by carefully considering their real-life needs in the formulation of each product, and by being honest and clear on our labels and in all of our product information. We further serve the public with our commitment to education, promoting informed health awareness via the literature in our Health Education Library. We serve our employees by treating them with respect, understanding and flexibility. We serve the environment by recycling and using biodegradable materials whenever possible. Naturally, we put a very high premium on customer service itself.
At Pioneer, serving the customer's needs comes first. What this means for you is honest, heartfelt personal attention. Don't worry about having your account number ready when you call to place an order, because we remember you by name. By knowing our customers and staying in touch on a regular basis, Pioneer builds strong relationships that last for years.
The warm voice of Pioneer comes from our team of professionally trained customer service representatives. They are dedicated to giving individualized care to each account by making sure you are well-informed about ongoing specials, new products and new educational materials. From starting materials to shipping policies, your inquiries regarding every aspect of our company are always welcomed by our service representatives. And when a question is beyond their scope of knowledge, licensed healthcare professionals are readily available to help you.
Pioneer's clinicians are often directly involved in serving customer needs by conducting trainings via phone or on-site. These trainings cover both the intricacies of our products and topics of healthcare from a preventative perspective.
Pioneer Nutritional Formulas, Inc. has been in existence for over two decades. In that time, our company has earned the reputation of being responsive and caring, while our supplements are widely acknowledged to be of superior and impeccable quality. We believe in our formulas, and we believe that you will find them effective and beneficial. If for any reason you are ever dissatisfied, we offer a 100% unconditional guarantee for either full refund or replacement. Quality and service have always been the foundation of Pioneer, and we stand behind our products with confidence. Please let us know how we can serve you best.
